Delivery, Cancellations & Returns

Delivery

Mainland UK

Delivery costs vary depending on the size of the item, please see individual item descriptions for details. Items are carefully packaged, using recycled materials where possible. Smaller items will be dispatched within 1-2 business days using a parcel delivery service, usually RoyalMail 24. Tracking details will be uploaded so that you can track your parcel. If you would like to specify a safe place I am happy to add this to the parcel booking.

If you have ordered a larger item requiring a courier, we will work with you to find a suitable delivery date and time. Delivery by courier is £60 within mainland UK - if you are ordering from elsewhere please contact us. We aim to book a courier within 1-3 days and deliver within 1-7 days, however on occasion it may take longer, depending on delivery location. Alternatively you are welcome to collect from High Wycombe, in which case delivery charge will be refunded. Delivery is assumed to be to the ground floor, not subject to any congestion charge, and that the recipient will be able to help carry the item if necessary; if not, please contact us prior to ordering as an additional charge may be payable. Combined shipping is available for more than one item purchased.

Other Destinations

We are happy to provide quotes to deliver worldwide, subject to local import rules, however we do not have in-house packaging facilities suitable for air or sea freight of furniture and larger items. Please contact us for a quote before purchase.

Cancellations

We are happy to accept cancellations if received before the item has been dispatched. Once it is on its way to you, you will need to send the item back as a return.

Returns and Refunds

We are happy to accept returns - please contact us as soon as possible and within 14 days of delivery to request. Items must be dispatched back within 30 days of delivery.

Faulty or damaged goods: We carefully describe all known wear and imperfections. If an item arrives damaged, is faulty or differs materially from its description, please contact us promptly, with photographs where possible. We will provide an appropriate repair, replacement, price reduction or refund and cover reasonable return costs in accordance with the Consumer Rights Act 2015. Your statutory rights are unaffected.

Other returns: If the buyer decides to return the item, the buyer is responsible for return postage costs, and original postage costs will not be refunded. If the item is lost in transit or is not returned in its original condition, the buyer is responsible for any loss in value. The refund will be issued promptly once the item has been received.