Privacy Policy

Last updated 14 September 2026

Information we collect

LucianLinnell Vintage is responsible for the personal information collected through lucianlinnell.co.uk. If you have any questions, contact karen@lucianlinnell.co.uk.

We may collect your name, email address, telephone number, billing and delivery addresses, account details, order history, correspondence, marketing preferences, and technical information about how you use our website.

Payments are handled securely by the payment provider selected at checkout, such as PayPal. We do not receive or store your complete card details

How we use your information

We use your information to:

Process and deliver orders, handle returns and provide customer service.
Manage customer accounts and enquiries.
Meet our tax, accounting and other legal obligations.
Protect our website and business from fraud or misuse.
Improve our website and services.
Send marketing communications where you have agreed to receive them.

We process this information because it is necessary to fulfil our contract with you, comply with the law, pursue our legitimate business interests or because you have given consent.

Who we share information with

We only share information where necessary with service providers such as Wix, payment processors, delivery companies, website and analytics providers, professional advisers, and public authorities where legally required. These organisations may process information outside the UK using legally recognised safeguards.

How long we retain information

We retain information only for as long as necessary. Order and financial records are normally kept for up to six years to meet tax and accounting requirements. Marketing information is retained until you unsubscribe or withdraw consent.

Your rights

Depending on the circumstances, you may ask to access, correct, delete, restrict or receive a copy of your information, or object to how it is used. You may withdraw consent at any time by contacting us.

You can also complain to the Information Commissioner’s Office.

Our website uses essential cookies to operate. With your permission, it may also use analytics, functional or marketing cookies. You can manage these through the cookie banner on the website.

Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will always be published here.